Lumien Lighting
Terms & Conditions
Our Terms & Conditions
PRICING: Pricing is subject to change without notice. Applicable taxes will be added to the invoice as required. Orders placed on "hold for release" which are not released within 60 days may be subject to price increases.
QUOTATIONS: Quoted prices are effective for 30 days unless otherwise specified in writing.
TERMS: Payment terms, for customers with open account privileges, are 30 days from the invoice date. A late payment charge of 1.5% per month, 18% per annum, will be added to all accounts that remain unpaid after 30 days from the invoice date.
CANCELLATIONS: Because Lumien Lighting is a manufacturer and its lighting products are made to order, orders placed and released cannot be cancelled without the consent of Lumien Lighting.
RETURNS: Products may be returned within ninety (90) days of the purchase date. All products that are deemed non-defective must be returned in the original packaging, in an un-installed condition, and accompanied by an invoice number or purchase order number. For all products that have been removed from their original packaging or deemed to have been used, credit for such returns is subject to the condition of the returned merchandise. All custom-made orders are nonreturnable and non-refundable, and non-stock items may be subject to a 20% restocking fee. For defective or malfunctioning product covered by a warranty policy, a warranty claim accompanied by photos of the fixture and installation location must be provided to initiate a return.
CLAIMS: All Lumien Lighting products are carefully inspected, tested, and packaged prior to shipment. Title to the products passes to the buyer upon delivery to the freight carrier. Customers should carefully inspect all merchandise at the time of delivery and note any damage or shortages. Although our responsibility for product shipped ends upon delivery to the common carrier, Lumien Lighting will assist, as required, to resolve damage or freight claims. However, no claim for damages or shortages by the customer or their agent will be accepted unless filed within 20 days of receipt of product.
LIMITATION OF LIABILITY: The foregoing limited warranty provides the buyer's sole and exclusive remedy relating to Lumien Lighting's products. Under no circumstances and notwithstanding the failure of essential purpose of any remedy set forth herein, Lumien Lighting shall not be liable for any special, indirect, incidental, punitive, or consequential damages, including, but not limited to, loss of profits, business revenues or savings, promotional and/or manufacturing expenses, overhead, injury to reputation and/or loss of customers, any claims, demands, or actions against buyer by any third party; any loss or claims, including claims for personal injuries or death arising from the use of Lumien Lighting's products, and any loss or claims arising out of or in connection with buyer's implantation of any advice, recommendations or instructions by seller based on, resulting from, arising out of or otherwise related to the products.
COMPLETE AGREEMENT: This agreement records the final, complete, and exclusive expression of the understanding between the parties with respect to the matters addressed in it and supersedes any prior or contemporaneous agreement, representation, or understanding, oral or written, including any written instruction manuals or other terms and conditions on Lumien Lighting's website.
MISCELLANEOUS: The following miscellaneous Terms and Conditions shall apply:
A. Upon acceptance of these Terms and Conditions, the Terms and Conditions shall constitute a valid and legally binding agreement in accordance with its terms. Acceptance shall be deemed to have occurred when a purchase order is placed with Lumien Lighting or when a purchase from Lumien Lighting is made.
B. These Terms and Conditions may be executed in counterparts (including counterpart facsimiles) and each counterpart shall be deemed to be an original instrument, and when taken together, shall constitute one agreement.
C. In case any one or more of the provisions contained in these Terms and Conditions shall for any reason be held to be invalid, illegal, or unenforceable in any respect, that disability shall not invalidate any other provision herein and these Terms and Conditions shall be construed as if that provision had never been contained herein.
D. Captions to paragraphs of in these Terms and Conditions have been included solely for the sake of convenient reference and are entirely without substantive effect.
E. These Terms and Conditions shall be binding upon, and its benefits shall inure to, the parties hereto and their respective heirs, representatives, successors, and assigns.
F. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia.
G. These Terms and Conditions embody the entire understanding between the parties with respect to the transaction contemplated herein. All prior or contemporaneous agreements, understandings, representations, warranties, and statements, oral or written, are merged into these Terms and Conditions. Neither these Terms and Conditions nor any of its provisions may be waived, modified, amended, discharged, or terminated except by an instrument in writing signed by the party against which that enforcement is sought and then only to the extent set forth in that instrument.
INDEMNIFICATION: You agree to indemnify, defend, and hold harmless Lumien Lighting, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions.
Lumien App Terms of Use
1.3 These Terms, the LUMIEN App Privacy Policy (the "Privacy
Policy") together govern your use of the Service. Except where specified,
references to the "Terms" in this document means these Terms together with the
Privacy Policy. The Privacy Policy is a
separate legal document and is presented separately. The Privacy Policy
explains how we collect, use, store, and protect personal information. These
Terms cover your use of the Service . If there is a conflict relating to the
Service: for personal information matters, the Privacy Policy controls; for all
other matters, these Terms control. The
Terms do not apply to your purchase or use of any Devices, other than use of
them in connection with the Service.
1.4 You represent that you are at least 18 years of age and
have the legal capacity to enter into a binding contract. If you use the
Service on behalf of a company or other organization (for example, as the
registrant of a Contractor account as described below), you represent and
warrant that you are authorized to bind that organization to these Terms.
1.5 We may update these Terms to reflect changes in law,
product features, or our business. If we make material changes, we will use
reasonable efforts to notify you by in-App notice, pop-up, email, or other means.
Updated Terms take effect on the effective date stated in the notice. If you do
not agree to the updated Terms, you may stop using the Service and request
account deletion. Your continued use of the Service after the effective date
constitutes acceptance of the updated Terms.
2. Description of the Service
2.1 The App is our LUMIEN smart landscape lighting control
application, designed for use with LUMIEN-branded transformers (controllers),
fixtures, and related hardware (collectively, "LUMIEN Devices" or "Devices").
Main features include[MH1] :
·
Account registration and sign-in for Contractor
and Homeowner roles as described below;
·
Device setup: add a transformer by scanning a QR
code or entering a serial number, and send on-site Wi-Fi credentials to the
device so it can join your local network (setup uses Espressif ESPTouch over
the local network);
·
Device management: automatic fixture discovery,
naming, grouping, and locate (flash) functions;
·
Lighting control: on/off, brightness, color
temperature (CCT), RGB color, and animation effects;
·
Scenes and schedules: recurring, holiday, or
one-time schedules, including sunrise/sunset triggers based on the project
address;
·
Project management: create and edit lighting
projects ("Locations"), manage members and permissions, and initiate project
transfer;
·
Status and diagnostics: view online status,
operating logs, and fault alerts.
2.2 Some features require that LUMIEN Devices are working
properly, that Devices can connect to the internet, and that your home Wi-Fi
network is available. The App is a software service. It does not include the
sale, installation, or repair of LUMIEN Device hardware. Hardware quality and
warranty matters are governed by the hardware warranty and sales terms provided
with the Device, not by these Terms (see Section 6).
2.3 The Service requires connection to our cloud servers for account features, project sync, remote
control, and similar functions. Your projects and settings are stored in the
cloud and can be restored by signing in with the same account on a new phone.
2.4 We may add, change, or discontinue features as the
product evolves, and we may notify you through App updates, in-App notices, or
other means. Feature availability may vary by App version, Device model,
firmware version, and operating system.
2.5 This version of the App does not include in-App push
notifications. System notices (such as project-transfer notices and
password-reset messages) are sent by email. The App does not include advertising.
3. Account Registration and Security
3.1 Account types (two-role system). The App offers two
account roles. Your registration and sign-in flow is tied to the role you
select:
·
Contractor: for lighting installers and service
providers. Contractors can create projects, add and configure Devices,
commission lighting, preset schedules, invite other contractors to collaborate,
and initiate project transfer to a Homeowner;
·
Homeowner: for end users / property occupants.
Homeowners can accept a transferred project, obtain full project control,
control lighting, manage schedules, invite household members, and view fault
information.
3.2 Registration information. To register, you must provide
a name (or company name for a Contractor), email address, and phone number, and
set a password. Your registered email address is the unique identifier for your
account and cannot be changed after registration. System notices (including
project-transfer notices and password-reset links) are sent to that email. You
agree to provide true, accurate, and current information and to update it
promptly when it changes. You are responsible for any loss arising from
inaccurate, incomplete, or outdated information you provide.
3.3 Account credentials. You are responsible for choosing a
strong password and keeping your credentials confidential. Do not share your
password with anyone (including minors). You are responsible for losses
resulting from your disclosure of credentials, lending your account to others,
or account compromise due to phishing or similar attacks against you. If your
conduct causes loss to us or a third party, you are responsible for that loss.
3.4 If you become aware of unauthorized use of your account
or another security issue, notify us promptly using the contact details in
Section 11. We will help you take reasonable steps such as freezing the account
or resetting the password.
3.5 Accounts are for use only by the registrant (or the
organization the registrant is authorized to represent). Accounts may not be
given away, lent, rented, transferred, or sold. We may suspend or terminate
Service to an account that violates this rule.
4. User Roles and Collaboration Rules
This Section covers core product features. By using project
transfer, member invites, or Contractor collaboration, you understand and agree
to the following rules.
4.1 Project
Transfer (Contractor → Homeowner)
4.1.1 After deploying a project, a Contractor may enter the
Homeowner's registered email address to initiate a transfer. The system sends a
transfer notice to that email. After the Homeowner accepts:
·
The Homeowner receives full control of the
project (including device configuration, schedules, member management, and
project information); and
·
The original Contractor's access is
automatically reduced to read-only—viewing project information, device online
status, fixture activity, and logs (for warranty-period remote diagnostics),
without the ability to change configuration.
4.1.2 For 30 days after the Homeowner accepts the transfer,
the Contractor may revoke the transfer and regain project control. If the
transfer is not revoked within 30 days, it becomes permanent. After that,
restoring Contractor control requires new authorization from the Homeowner.
4.1.3 Contractors note: deleting a project after transfer
may cause the Homeowner to lose access to that project. Proceed with caution.
4.2
Household Members and User Invites (Manage Users)
4.2.1 A Homeowner may invite household members or other
users by entering their registered email address in project permission
management. Invitees must already have an App account and are subject to all the
Terms.
4.2.2 Invited users have the same full management rights as
the Homeowner, including controlling lights, adding or deleting schedules,
adding or removing other users, and editing project information. Invite only
people you trust.
4.2.3 A Homeowner may remove any invited user's access at
any time. Removal takes effect immediately.
4.3
Contractor Collaboration (Contractor Management)
4.3.1
A Contractor may invite other contractors ("Collaborating Contractor") by
entering their registered email address. Invited contractors may view or
participate in project configuration as permitted.
4.3.2 A Contractor may switch a Collaborating Contractor
between AUTHORIZED and UNAUTHORIZED. After authorization is removed, the Collaborating
Contractor may still view the project but may not change configuration. A
Contractor may remove a Collaborating Contractor at any time; removal takes
effect immediately.
4.3.3 In collaboration management, a Contractor may see a Collaborating
Contractor's name, email address, phone number, and join date.
4.4 Your
Obligations When Inviting Others (Important)
4.4.1 Whether you are a Contractor or a Homeowner, before
entering someone else's email address to transfer a project or send an invite,
you must have that person's explicit prior consent and must inform them that
their email will be used for data collection, account matching and notices in
the App. Do not enter email addresses of people from whom you have not received
express permission, and do not use invites to harass others.
4.4.2 When creating a project, a Contractor may enter a
Homeowner's project address, lighting layout, or similar information. The
Contractor must ensure that information (a) comes only pursuant to a valid
agreement with the Homeowner containing the Homeowner's explicit consent to
collection and use of their information subject to the Terms, and (b) is used
only to complete the lighting project deployment.
4.4.3 If you breach this Section 4.4 and any person
asserts claims, complaints, demands, or losses of any kind, you are solely
responsible. You agree to indemnify us for all losses we incur as a result of
your breach.
4.5
Multi-Party Visibility Notice
Project data is visible to associated roles on the project:
the Contractor (full control before transfer; read-only after transfer), Collaborating
Contractors, the Homeowner, and invited household members. Changes to project
information sync to all associated accounts. When you enter project names,
fixture names, schedule names (including custom dates or anniversaries), or
similar content, understand that other project members can see it. Do not enter
information you do not want others on the project to see.
5. Acceptable Use
5.1 You agree to use the Service lawfully and not to use it
to violate law or infringe others' rights, including by:
·
Controlling others' Devices, accessing others'
projects, or accessing any account or data without explicit prior authorization;
·
Reverse engineering, decompiling, or
disassembling the App, or attempting to obtain its source code, except to the
extent such restriction is prohibited by applicable law;
·
Interfering with or disrupting the Service or
its cloud infrastructure, or bypassing or defeating technical protections;
·
Distributing unlawful content or malware, or
engaging in activity that harms network security;
·
Scraping, copying, or extracting non-public data
from the Service.
5.2 Wi-Fi credentials and other confidential information.
Wi-Fi network names (SSID) and passwords you enter during device setup are used
only to connect LUMIEN Devices to your local network (sent to the Device over
the local network). Keep your Wi-Fi credentials, device QR codes, and serial
numbers secure and do not share them. You are responsible for consequences of
Device setup or control by others, or compromise of your home network, caused
by your failure to safeguard that information.
5.3 Keep the phone, tablet, or other device you use to
access the App reasonably secure. Keep your operating system and the App
updated. Avoid using the Service on jailbroken, rooted, or untrusted devices.
5.4 You understand that lighting schedules and automation
depend on Device online status and network conditions. The Service is not a
security, alarm, or life-safety system and must not be relied on for personal
or property protection.
5.5 If you violate these Terms, we may at our sole
discretion warn you, limit features, or suspend or terminate your access, and
we reserve all rights and remedies available under law.
6. Devices and Third-Party Services
6.1 Device setup depends on your local network. Wi-Fi setup
and remote control of LUMIEN Devices depend on your on-site Wi-Fi and internet
connection. Failures caused by router configuration, ISP outages, weak
coverage, or similar local-network issues are not Service failures for which we
are responsible, though we will try to provide troubleshooting guidance.
6.2 Device hardware and firmware. Hardware quality, firmware
defects, repair, and replacement of LUMIEN Devices are governed by the hardware
warranty and sales contract provided with the Device, and are outside the scope
of these Terms. For hardware support, contact your purchase channel or use the
contact details in Section 11.
6.3 Third-party platforms and services. If you connect
LUMIEN Devices or the Service to a third-party platform, system, or service
(for example, a smart-home platform, voice assistant, or another app):
·
We are not responsible for any third-party
platform or service.
·
That third party operates independently; its
availability, data practices, and quality are its responsibility and are
governed by its own terms and privacy policy;
·
We do not warrant third-party platforms for any
reason, including against interruption, failure, data incidents, or failed
interoperability with the Service;
·
Before authorizing a third party to access your
LUMIEN account or Devices, read that party's terms and assess the risks
yourself.
6.4 System
capabilities used by the App (such as camera scanning, location permission used
to read Wi-Fi information, and file storage) are described in the Privacy
Policy.
7. Intellectual Property
7.1 The App—including without limitation software code,
interface design, text, images, icons, audiovisual materials, and
documentation—and related intellectual property rights are owned by us or our
licensors and are protected by applicable intellectual property laws.
7.2 We grant you a limited, non-exclusive, non-transferable,
non-sublicensable license to download, install, and use the App on your devices
solely for personal use or to perform lighting service work under a legitimate
service relationship. Except for rights expressly granted in these Terms, no
intellectual property rights are transferred to you.
7.3 Your content and project data. Data you create or enter
while using the Service—including project information, Device names, scenes and
schedules, and lighting parameters—belongs to you (or the party that lawfully
owns it). You warrant that you have all necessary rights and permissions to
authorize our use of all data you create and enter, and you grant us a license
to store, process, and display that data as needed to provide the Service. How
we handle personal information is described in the Privacy Policy.
7.4 Without our prior written permission, no one may use our
trademarks, logos, or names (including "LUMIEN") or copy, distribute, or adapt
any element of the App including its content.
8. Changes, Interruptions, and Termination
8.1 Changes to the Service. We may change Service as our
business develops. If a change may materially affect your rights, we will use
reasonable efforts to provide advance notice by in-App notice or similar means
where practicable.
8.2 Interruptions. We are not liable for Service
interruption or data anomalies caused by any of the following, though we will
use reasonable efforts to restore Service and notify you when appropriate:
·
Scheduled or emergency maintenance or upgrades
(we will use reasonable efforts to provide advance notice except in
emergencies);
·
Force majeure (including natural disasters, war,
government action, cyberattacks, and telecommunications failures);
·
Your or a third party's devices, networks, or
software environment;
·
Maintenance or failure of our cloud service
providers' facilities.
8.3
Termination. We may terminate your access to the Service at our discretion,
including for any of the following reasons:
·
In our sole judgment, you are in breach of the
Terms;
·
You delete your account;
·
Applicable law or a competent authority requires
termination;
·
We discontinue all or part of the Service (we
will use reasonable efforts to provide advance notice and reasonable options to
export or migrate your data where practicable).
8.4 Account deletion and data. You may request account
deletion using the contact details in Section 11. After we verify your
identity, we will complete deletion timely, generally within 15 business days.
After deletion, we will delete or de-identify your personal information as
described in the Privacy Policy. Other people may still have access to project
data you created if you transferred it or shared it with anyone ; information
directly identifying you will be treated in accordance with the Privacy Policy.
Account deletion is permanent—proceed with care.
8.5 Termination of the Service or account deletion does not
affect your obligations that accrued before termination, or provisions that by
their nature should survive (including intellectual property, disclaimers,
limitation of liability, and dispute resolution).
9. Disclaimers and Limitation of Liability; Indemnification
9.1 TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE
SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR MEET ALL OF YOUR SPECIFIC
REQUIREMENTS.
9.2. Limitation of liability. YOUR USE OF THE SERVICE AND DEVICES IS ENTIRELY AT YOUR SOLE RISK. NEITHER WE NOR OUR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, LICENSORS, CONTRACTORS AND/OR AGENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OR LOSSES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH YOU MAY INCUR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THE SERVICE AND DEVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL
LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE WILL NOT EXCEED
USD $100. IF THE SERVICE IS PROVIDED TO YOU FREE OF CHARGE, OUR LIABILITY IS
LIMITED TO THE MINIMUM EXTENT REQUIRED BY MANDATORY LAW.
9.3 Nothing in these Terms excludes or limits liability that
cannot be excluded or limited under applicable law, including liability for
death or personal injury caused by our gross negligence or willful misconduct
where such limitation is prohibited. If any part of this Section is held
unenforceable, the remainder continues in effect.
9.4 Some features (such as sunrise/sunset scheduling) depend
on geographic and time-zone information derived from the project address.
Incorrect address or time-zone settings may cause schedules to run at
unexpected times. Please verify that information when setting schedules.
9.5 You agree to defend and indemnify us and our employees, officers,
directors, shareholders, Contractors and agents from and against any third
party claim, including reasonable attorneys' fees, court costs, settlements,
and disbursements, from or in relation to (i) data you create or upload;
(ii) your use of the Service; (iii) your violation of the Terms;
(iii) your violation of any third party rights; (iv) your violation
of applicable law; and/or (v) use of any services provided by third party
service providers. You may not settle or compromise any claim without our
prior written consent.
10. Governing Law and Dispute Resolution
10.1 These Terms are governed by the laws of the State of
Georgia, United States, without regard to conflict-of-law principles. If you
are a consumer residing in Canada, mandatory consumer-protection laws of your
province or territory may also apply and nothing in these Terms limits rights
you cannot waive under those laws.
10.2 Any dispute arising out of or relating to the Terms or
the Service will first be addressed through good-faith informal negotiation. If
the dispute is not resolved, either party may pursue resolution exclusively in
the state or federal courts located in Marietta, Georgia, and you consent to
personal jurisdiction there, except where applicable consumer-protection law
requires a different venue.
10.3 If you are a consumer, nothing in this Section limits
rights you may have under mandatory consumer-protection laws, including the
right to contact consumer-protection agencies. If any jurisdiction provision
conflicts with mandatory consumer law, that mandatory law controls.
11. Miscellaneous
11.1 Severability. If any provision of these Terms is held
invalid or unenforceable, the remaining provisions remain in full force and
effect.
11.2 No waiver. Our failure or delay in exercising any right
under these Terms is not a waiver of that right.
11.3 Entire agreement. These Terms and the Privacy Policy
are the entire agreement between you and us regarding the Service and supersede
all prior oral or written agreements on the same subject.
11.4
Contact us. For questions, comments, or complaints about these Terms or the
Service:
·
Customer / legal contact email: Sales@lumienlighting.com
·
Phone: 770-485-9002
·
Mailing address: 1488 Bells Ferry Rd, Marietta,
GA 30066
We will respond as soon as reasonably practicable. For
account deletion and similar requests that require manual handling, we will respond
within 15 business days.
11.5 Section headings are for convenience only and do not affect interpretation.
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Lumien Enterprise Inc.
Version Date: July 2026 | Effective Date: July 23, 2026