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Warranty Request

Lumien Lighting prides itself on the quality of its products and is committed to customer satisfaction.  For these reasons, Lumien Lighting offers warranty policies on all products in the event of defects, including manufacturer defects, and malfunctions.  Should you find that a product is defective or malfunctions, please fill out the below form in full and click submit.

Warranty Request Form
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Please complete all fields in the form below. This form is to be completed by a distributor only. End-Users: Please contact your contractor/distributor for warranty assistance.

 

Please allow 2 business days for a response. For any additional questions or concerns, please email warranty@lumienlighting.com

 

Please Note: Once processed, Lumien Lighting will provide a prepaid return label to send the defective items back. If the items are found to be not defective or falls outside of our warranty policy, the claim will be denied and the customer will be responsible for the replacement invoice and the shipping label.

 

If this is a return for new, uninstalled items, please use the RMA form found here: (RMA form)

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