Frequently Asked Questions
1- What are the benefits of installing low voltage landscape lighting?
12V is the most common option for residential landscape lighting. It is accomplished by converting a standard 120V current into 12V by using a transformer. There is very little risk of electrical shock and low voltage wires can be directly buried in shallow trenches.
2- Are Lumien Lighting products UL certified?
Yes. Lumien Lighting fixtures and transformers carry UL certifications.
3- What are my shipping options when buying Lumien Lighting products?
Lumien Lighting ships via UPS and FedEx. We also offer a local delivery option* for customers within a 50-mile radius of our office.
4- I need to return an item. Where do I start?
Call or email us for an RMA#. Boxes without an RMA# will be refused. Return items must be in their original packaging and unused. Items may be subject to a restocking fee. Used items can only be returned if they are defective and fall under the warranty timeframe. Shipping costs are not refunded.
5- What happens if items are missing or broken from my shipment?
The customer receiving the order has the responsibility to inspect the incoming order and notify Lumien Lighting of any shortages or damaged goods within 5 business days. The customer service team will set up a return (if needed) and replacement order for you. Shipping costs will be covered by Lumien Lighting.