What Is Covered
Lumien warranties protect against manufacturing defects, material defects, and product malfunctions that occur under normal operating conditions during the applicable warranty period. Products determined to be defective may be repaired or replaced at Lumien's discretion following evaluation by our support team.
Warranty Exclusions
While Lumien products are built for demanding outdoor environments, warranty coverage does not apply to:
- Improper installation or misuse
- Damage caused by electrical surges or incorrect voltage
- Damage resulting from weather events, flooding, lightning, or other acts of nature
- Water intrusion beyond the product's IP rating
- Customer- or installer-induced damage
- Normal finish aging, fading, chalking, or coastal environmental wear
Natural weathering and environmental exposure are considered part of the normal aging process for outdoor lighting products.
How to Submit a Warranty Claim
If you believe a product may be defective, please submit a warranty claim through the Lumien Warranty & Returns form.
To help us process your request efficiently, please include:
- Product information
- Proof of purchase
- Photos of the fixture
- Photos of the installation location
Most warranty claims are reviewed and resolved within 5–7 business days. In some cases, Lumien may request the product be returned for testing and will provide a prepaid shipping label when applicable.